FAQ

FREQUENTLY ASKED QUESTIONS
WHOLESALE ORDERS

OUR NEW WEB SITE!

We hope you enjoy shopping on our NEW Private Access Wholesale site – Account Required:)

Please contact us to set up new account

RETURNING CUSTOMERS

You will need to UPDATE YOUR PASSWORD through login page.

Your USER NAME should be the same. But please CONTACT US if your information didn’t transfer to new Web Site.

We’ll set you up immediately for access to new site.

Your ACCOUNT will no longer show order history  details  –  as our SKU codes have changed.

 

PAYMENT OF YOUR ORDER

• Invoicing through QUICKBOOKS PAYMENTS PORTAL 

SHIPPING 

SHIPPING is adjusted at the time of shipping

We ship UPS  or USPS if not a heavy box… depending on what you would prefer, and choose the least expensive way if no preference.

INVENTORY ONLINE

When we receive your order, we will let you know if anything is out of stock,  and if you would prefer us to ship what we have, backorder, or cancel.

We usually have most items in stock ready to ship – but may experience delays on some items at times.

 

SHIPPING YOUR ORDER

We will do our best to get orders out within a week if possible, unless we are waiting on some items.. and will let you know if we expect any delays.

Please let us know if any time sensitive delivery needs.

 

WHOLESALE MINIMUMS

For our regular wholesale customers, we can be flexible with minimum quantity/order policy.

 

For new accounts – we require WHOLESALE  minimum quantities of our products ordered as specified in SHOP.

 

Thanks so much!

We appreciate your business

Let us know if you have any questions – we’re happy to help.

Celtic Art Studio Team

Celtic Tree of Life Logo - ss - by Jen Delyth © tm
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