shipping Your Order
Shipping is usually 1 to 2 weeks from receiving your order – (and sometimes less) from receiving your order.
Shipping is from Oakland CA
Please let us know if you have any time sensitive delivery needs. email us
Backorders
We will ship what we have in stock from your order, and let you know if anything is delayed or on backorder before shipping.
If we are out of stock on part of your order – ( although our open inventory system on our site may show “in stock”) – we will let you know if we expect any delays, and whether you would prefer to backorder, wait to ship all together, or cancel out of stock items or the entire order.
Shipping Costs
We do not use estimated or set shipping fees in our checkout.
We CALCULATE ACTUAL SHIPPING COST when final order is actually packed and ready to ship. This shipping cost will be added to your final invoice.
We use UPS GROUND or USPS PRIORITY MAIL and will choose BEST WAY (least expensive/fastest) unless you specify a particular shipping method – or would prefer UPS 3 DAY GROUND.
Damage
Packages will be insured.
Any problems with damage during shipping please let us know within 7 days of receiving your package of any damage during shipping to contents.
Returns
Please refer to our RETURNS POLICY for damage or returns – Contact us within 7 days. No returns accepted after 30 days.
Shipping Receiving
Please let us know when you order if you anticipate any delays in receiving your order.
You are responsible for all shipping costs if you decline, or otherwise do not accept packages, and they are returned to us.
MOQ – Minimum Order Quantity
We have MOQ – Minimum Order Quantity – specified for each product type to qualify for WHOLESALE orders on our site.
For our REGULAR ACCOUNTS, and at our discretion – we can be flexible with minimum quantity/order policy for example a fill in order.
For NEW ACCOUNTS – we require MOQ of our products ordered as specified in SHOP.
Payments
New customers we require payment in full before your order ships.
We accept Credit Card Payments, Quickbooks Payment Portal payments, Checks.
We process credit card payments securely through Authorize.Net – and Square.
And will not keep your information unless you agree for future invoice payments.
We invoice and bill through QUICKBOOKS PAYMENT PORTAL
For Net 30 accounts – you will receive automatic reminders around the 30 days after shipping and invoicing your order.
Any checks must clear our bank before order is shipped – unless net 30 customer.
Returned checks will incur possible fee to the customer.
Payment Terms
Net 30 customers – we require payment in full within 30 days of shipping your order.
After 40 days we consider your payment late and a late payment fee may be incurred.
To apply for Net 30 Terms of payment please contact us.
Sorry we do not offer Net 60 or Net 90 terms of payment.
Ninth Wave Publishing LLC
Our legal business name is Ninth Wave Publishing LLC. We operate DBA as Celtic Art House and Celtic Art Studio.
We are in Oakland CA
Your Credit Card Statement may show either Ninth Wave Publishing LLC or Celtic Art Studio on your statements. Thats is us!
Any questions email us
Copyright
We take our intellectual property rights seriously.
Most images and text on this site are copyright original designs and artworks by Jen Delyth © Ninth Wave Publishing LLC.
If you intend to use any images to promote products you bought directly from us, you need to receive permission from us before downloading or publishing.
Thanks for your understanding.
Thanks so much!
We appreciate your business
Let us know if you have any questions – we’re happy to help.
Celtic Art Studio Team
